Terms of Service

Effective Date: 10 August 2026

Last Updated: 10 August 2026

These Terms of Service ("Terms") govern access to and use of the website, Xelqora One, and services provided by Xelqora Technologies Private Limited ("Xelqora", "we", "us", or "our").

Xelqora provides Xelqora One, a SaaS platform for CRM and business process operations, as well as separate Business Process Outsourcing (BPO) and related operational services.

By accessing our website, creating an account, purchasing or using Xelqora One, requesting or purchasing services, or otherwise engaging with Xelqora, you agree to these Terms.

If you do not agree with these Terms, you should not access or use the applicable website, platform, or services.

Where you or your organization has entered into a separate written agreement with Xelqora, that agreement may contain additional or different terms. In the event of a conflict, the applicable written agreement will prevail to the extent of the conflict.

1. ABOUT XELQORA

Xelqora Technologies Private Limited provides technology-enabled business solutions through two principal offerings:

Xelqora One

Xelqora One is Xelqora's SaaS platform designed to help organizations manage CRM and business process operations through a centralized digital platform.

Depending on the applicable plan or service arrangement, Xelqora One may provide functionality including:

Customer and contact management;
CRM operations;
Lead and enquiry management;
Workflow and task management;
BPO operations management;
Reporting and analytics;
Business dashboards;
Data import and management;
AI-assisted capabilities; and
Other features and functionality introduced from time to time.

BPO Services

Separately from Xelqora One, Xelqora provides Business Process Outsourcing (BPO) and related operational services.

BPO services may include customer support, back-office operations, administrative processes, data processing, operational support, CRM-related services, workflow management, and other services agreed with a customer.

A customer may use Xelqora One, BPO services, or both, depending on the customer's requirements and the applicable commercial agreement.

2. ELIGIBILITY AND AUTHORITY

You may use our website, Xelqora One, or our services only if you are legally capable of entering into a binding agreement under applicable law.

If you access or use Xelqora One or our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to act on behalf of that entity and bind it to these Terms and any applicable agreement.

3. XELQORA ONE — SAAS PLATFORM

Xelqora One is a software-as-a-service platform provided by Xelqora.

Depending on the applicable service or subscription, Xelqora One may allow customers to:

Manage customers and contacts;
Manage leads and enquiries;
Manage operational workflows;
Manage tasks and tickets;
Import and manage business data;
Manage users and permissions;
Monitor operations;
Access reports and analytics;
Use AI-assisted functionality; and
Perform other activities supported by the platform.

Specific functionality, usage limits, subscription terms, support arrangements, service levels, and pricing may vary according to the applicable plan, order, quotation, subscription, or written agreement.

Xelqora may add, modify, improve, restrict, or discontinue features from time to time.

4. BPO SERVICES

BPO services are separate services provided by Xelqora and are not automatically included with the use of Xelqora One.

Where a customer engages Xelqora for BPO services, the scope of those services will be established through the applicable proposal, quotation, statement of work, purchase order, service agreement, or other written arrangement.

Depending on the engagement, BPO services may include:

Customer support;
Back-office operations;
Administrative services;
Data processing;
Operational support;
CRM-related operations;
Workflow management;
Reporting and operational support; and
Other agreed business processes.

The applicable written agreement may specify:

Scope of services;
Staffing;
Operating hours;
Service levels;
Response times;
Deliverables;
Performance measures;
Customer responsibilities;
Pricing; and
Other engagement-specific requirements.

Where a conflict exists between these Terms and a specific BPO agreement, the BPO agreement will prevail to the extent of the conflict.

5. ACCOUNTS AND ACCESS

Certain services, including Xelqora One, require an account or authorized user access.

You are responsible for:

Providing accurate and current information;
Maintaining the confidentiality of login credentials;
Protecting authentication information;
Restricting unauthorized access to your account;
Ensuring that individuals using your organization's account are properly authorized;
Maintaining appropriate security practices within your organization; and
Promptly notifying Xelqora if you suspect unauthorized access, credential compromise, or a security incident involving your account.

You are responsible for activity performed through your account or by users authorized by you, except to the extent that such activity results directly from a security failure attributable to Xelqora.

Xelqora may suspend, restrict, or terminate access where reasonably necessary to protect the security, integrity, availability, or lawful operation of the services.

6. CUSTOMER DATA

Customers may provide or make available information, documents, records, personal information, business information, communications, operational information, and other materials through Xelqora One or in connection with services provided by Xelqora ("Customer Data").

The customer retains ownership of its Customer Data.

The customer is responsible for ensuring that it has all necessary rights, permissions, notices, consents, authorizations, and lawful bases required to collect, use, disclose, and provide Customer Data to Xelqora for the agreed services.

The customer must not knowingly provide Customer Data that it is prohibited from sharing or processing under applicable law, contractual obligations, or third-party rights.

Xelqora may process Customer Data only to the extent reasonably necessary to:

Provide the contracted services;
Operate and maintain Xelqora One;
Perform agreed BPO services;
Provide customer support;
Maintain security;
Prevent fraud or misuse;
Perform authorized business operations;
Comply with applicable law; and
Perform other activities expressly agreed with the customer.

Xelqora does not sell Customer Data.

7. DATA PROTECTION AND PRIVACY

Xelqora may process personal information in connection with:

The Xelqora website;
Xelqora One;
Customer accounts;
SaaS services;
BPO services;
Customer support;
Business communications; and
Other legitimate business activities.

Our handling of personal information is described in our Privacy Policy.

Where Xelqora processes personal information on behalf of a customer, the parties' respective responsibilities may be further defined in a separate data-processing agreement, customer agreement, statement of work, or other written arrangement.

Xelqora will implement reasonable technical and organizational measures appropriate to the nature of the services and information processed.

Customers remain responsible for determining whether their use of Xelqora services and the Customer Data they provide complies with their own legal, regulatory, contractual, and industry-specific obligations.

8. MULTI-TENANT SAAS PLATFORM

Xelqora One is designed to support multiple organizations through separate organizational environments within the platform.

Customer information is intended to be logically separated and accessible according to applicable organization, user, role, and permission settings.

Customers are responsible for properly configuring and managing their authorized users and permissions.

Customers must not attempt to access another organization's information or circumvent platform access controls.

9. SECURITY

Xelqora takes reasonable measures designed to protect the security and integrity of its services and Customer Data.

However, no internet-based service, computer system, network, or method of electronic transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining appropriate security within their own organization, including:

Protecting user credentials;
Using authorized accounts;
Managing user permissions;
Removing access when personnel leave or change roles;
Protecting devices used to access Xelqora One; and
Promptly reporting suspected unauthorized access or security incidents.

10. ACCEPTABLE USE

You must not use the website, Xelqora One, or our services to:

Violate applicable laws or regulations;
Infringe intellectual-property, privacy, confidentiality, or other rights;
Gain unauthorized access to accounts, systems, data, or networks;
Circumvent authentication or security controls;
Introduce malware, viruses, malicious code, or harmful material;
Interfere with the operation, availability, or security of the services;
Attempt to access another customer's data;
Scrape, copy, or systematically extract platform data except where expressly authorized;
Reverse engineer or attempt to obtain source code except to the extent permitted by applicable law;
Upload unlawful, fraudulent, malicious, or knowingly misleading material;
Use the services to conduct activity that could reasonably harm Xelqora, its customers, users, or service providers; or
Use the services in breach of a customer's contractual or legal obligations.

Xelqora may investigate suspected violations and take reasonable action, including restricting or suspending access.

11. INTELLECTUAL PROPERTY

The Xelqora website, Xelqora One platform, software, interfaces, designs, logos, trademarks, documentation, text, graphics, and other materials provided by Xelqora are owned by or licensed to Xelqora Technologies Private Limited and are protected by applicable intellectual-property laws.

Except as expressly permitted by these Terms or a separate written agreement, you may not copy, modify, reproduce, distribute, sell, license, publish, or create derivative works from Xelqora proprietary materials.

You retain ownership of Customer Data and materials you provide to Xelqora, subject to the rights necessary for Xelqora to provide the contracted services.

12. FEEDBACK

If you provide suggestions, recommendations, ideas, or other feedback regarding Xelqora, Xelqora One, or our services, you grant Xelqora permission to use that feedback without restriction or obligation, provided that such use does not disclose your confidential information or Customer Data.

13. THIRD-PARTY SERVICES

Xelqora may use or integrate with third-party services, software, APIs, hosting providers, infrastructure providers, communication providers, analytics services, payment providers, and other technology services.

Third-party services may be subject to their own terms and privacy policies.

Xelqora is not responsible for the independent operation, availability, security, or policies of third-party services outside Xelqora's reasonable control.

14. AVAILABILITY AND MAINTENANCE

Xelqora aims to provide reliable and secure services but does not guarantee that the website, Xelqora One, or other services will always be uninterrupted, error-free, or available.

Services may occasionally be unavailable or degraded because of:

Scheduled maintenance;
Emergency maintenance;
Security incidents;
Infrastructure or network failures;
Third-party service interruptions;
Software or hardware failures;
Events beyond Xelqora's reasonable control; or
Other circumstances that cannot reasonably be prevented.

Where commercially and technically appropriate, Xelqora may provide advance notice of planned maintenance.

Specific service levels or availability commitments, if any, will be governed by the applicable written agreement.

15. FEES AND PAYMENT

Where Xelqora services are provided for a fee, pricing, payment schedules, taxes, billing arrangements, renewal terms, usage charges, and other commercial conditions will be governed by the applicable quotation, order, subscription, statement of work, or service agreement.

Xelqora One subscription or usage fees and BPO service fees are separate commercial arrangements unless otherwise expressly agreed in writing.

Customers are responsible for applicable taxes and charges associated with their purchase of services.

Any refund, cancellation, renewal, or termination rights applicable to a particular service will be governed by the applicable agreement or Refund & Cancellation Policy.

16. SUSPENSION AND TERMINATION

Xelqora may suspend or restrict access where reasonably necessary, including where:

These Terms or an applicable agreement have been materially breached;
Payment obligations are materially overdue;
Use of the services creates a security or operational risk;
The services are being used unlawfully;
Unauthorized access is suspected;
Suspension is necessary to protect Xelqora, its customers, users, or systems; or
Required by applicable law or a lawful governmental authority.

Customers may terminate their use of Xelqora One or BPO services in accordance with the applicable commercial agreement, subscription terms, or cancellation provisions.

Termination of Xelqora One does not automatically terminate a separate BPO agreement, and termination of BPO services does not automatically terminate a separate Xelqora One subscription, unless the applicable agreement expressly provides otherwise.

Upon termination of the applicable service, access may be disabled.

Customer Data handling following termination will be governed by the applicable agreement, Privacy Policy, data-processing terms, and applicable law.

Where technically and contractually applicable, Xelqora may provide a reasonable period for the customer to retrieve or export Customer Data before deletion.

17. CONFIDENTIALITY

Each party may receive confidential information belonging to the other party in connection with Xelqora One, BPO services, or other business relationships.

Each party agrees to use reasonable measures to protect confidential information and to use it only for purposes connected with the applicable business relationship.

Confidentiality obligations do not apply to information that:

Is publicly available without breach of an obligation;
Was already lawfully known;
Is independently developed without use of confidential information; or
Must be disclosed by law or lawful authority, subject to applicable notice requirements.

Where a separate confidentiality or non-disclosure agreement exists, that agreement will govern to the extent applicable.

18. AI-ASSISTED FEATURES

Xelqora One may provide AI-assisted features for business operations, analysis, workflow management, reporting, or other supported functionality.

AI-generated information may not always be accurate, complete, or suitable for a particular purpose.

Customers and users are responsible for reviewing AI-assisted outputs before relying on them for important business, operational, financial, legal, or other decisions.

19. DISCLAIMERS

To the maximum extent permitted by applicable law, the website, Xelqora One, and services are provided on an "as is" and "as available" basis.

Xelqora does not guarantee that:

The services will meet every customer's specific requirements;
The platform will always be uninterrupted or error-free;
All information displayed through the platform will always be complete, accurate, or current;
Imported or customer-provided data will always be free from errors caused by the customer's source data;
AI-assisted outputs, recommendations, classifications, or insights will always be accurate; or
The services will be suitable for every regulatory, operational, financial, or business purpose.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Xelqora Technologies Private Limited and its directors, officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, anticipated savings, or business interruption arising from or related to use of the website, platform, or services.

To the maximum extent permitted by applicable law, Xelqora's aggregate liability arising from a customer's use of a particular paid service will not exceed the fees actually paid or payable by that customer to Xelqora for the affected service during the 12 months immediately preceding the event giving rise to the claim.

The foregoing limitations will not apply to liability that cannot lawfully be excluded or limited under applicable law.

Specific liability provisions contained in a separately executed customer agreement may supersede this section where agreed between the parties.

21. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Xelqora Technologies Private Limited and its directors, officers, employees, and affiliates from claims, liabilities, damages, losses, and reasonable expenses arising from:

Your material breach of these Terms;
Your unlawful use of the services;
Your violation of another person's rights;
Your unauthorized use of the services; or
Customer Data or other content submitted by you that violates applicable law or third-party rights.

Specific indemnification obligations of enterprise customers may instead be governed by the applicable written commercial agreement.

22. FORCE MAJEURE

Xelqora will not be responsible for delay or failure to perform its obligations caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government action, telecommunications failures, widespread infrastructure failures, cyber incidents affecting third-party infrastructure, labor disruptions, or other events that could not reasonably have been prevented.

23. CHANGES TO THESE TERMS

Xelqora may update these Terms from time to time.

The updated version will be posted on the website with a revised Last Updated date.

Where required by applicable law or contractual obligations, Xelqora will provide additional notice of material changes.

Your continued use of the website or applicable services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory dispute-resolution requirements and applicable contractual arrangements, the courts having competent jurisdiction in Karnataka, India shall have jurisdiction over disputes arising out of or relating to these Terms.

For enterprise customers, the governing-law and dispute-resolution provisions contained in a separately executed written agreement may apply instead.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue in full force and effect.

26. NO WAIVER

A failure by Xelqora to enforce any provision of these Terms will not constitute a waiver of its right to enforce that provision later.

27. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, commercial agreement, statement of work, order, subscription terms, data-processing terms, and other written agreements between you and Xelqora, constitute the applicable agreement regarding your use of the relevant services.

Where a specific written agreement conflicts with these Terms, the specific written agreement will prevail to the extent of the conflict.

28. CONTACT

For questions regarding these Terms, please contact:

Xelqora Technologies Private Limited

Email: legal@xelqoratech.com