Effective Date: 10 August 2026
Last Updated: 10 August 2026
Xelqora Technologies Private Limited ("Xelqora", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Xelqora collects, uses, stores, protects, and otherwise processes personal information when you:
- Visit the Xelqora website;
- Submit an enquiry, consultation, quotation, or other request;
- Join or apply through our Talent Network;
- Create or use an account;
- Access or use Xelqora One;
- Use services provided through Xelqora One;
- Receive Business Process Outsourcing (BPO) services from Xelqora; or
- Communicate with us.
This Privacy Policy should be read together with our Terms of Service and, where applicable, any separate agreement between Xelqora and a customer.
1. ABOUT XELQORA
Xelqora Technologies Private Limited provides technology-enabled business solutions through Xelqora One, our SaaS platform designed to help organizations manage CRM and business process operations.
Xelqora One may provide capabilities including:
- Customer and contact management;
- CRM operations;
- Lead and enquiry management;
- Workflow and task management;
- BPO operations management;
- Reporting and analytics;
- Business dashboards;
- Data import and management;
- AI-assisted capabilities; and
- Other business and operational functionality introduced from time to time.
Separately from Xelqora One, Xelqora provides Business Process Outsourcing (BPO) and related operational services to organizations that engage Xelqora for those services.
Customers may use Xelqora One, BPO services, or both, depending on their requirements and applicable agreements.
The information processed by Xelqora depends on how you interact with our website, Xelqora One, and our services.
2. INFORMATION WE COLLECT
We may collect different types of information depending on your relationship with Xelqora.
2.1 Information You Provide Directly
This may include:
- Name;
- Email address;
- Phone number;
- Company or organization name;
- Job title or role;
- Business requirements;
- Services of interest;
- Expected operational volume;
- Messages and enquiries;
- Professional experience;
- Employment-related information;
- Information submitted through our Talent Network; and
- Other information you voluntarily provide.
3. INFORMATION RELATING TO XELQORA ONE USERS
If you create or receive access to a Xelqora One account, we may collect information necessary to create, authenticate, administer, and secure that account.
This may include:
- Name;
- Work email address;
- Organization or client account;
- Role;
- User permissions;
- Authentication information;
- Account preferences;
- Login and access activity; and
- Other information required to operate the platform.
You are responsible for maintaining the confidentiality of your account credentials and ensuring that only authorized individuals use your account.
4. CUSTOMER DATA WITHIN XELQORA ONE
Xelqora One enables organizations to manage their own business and customer information.
A customer using Xelqora One may provide information such as:
- Customer names;
- Contact details;
- Leads;
- Customer records;
- Tickets;
- Tasks;
- Business records;
- Communications;
- Operational information;
- Documents and files;
- CRM information; and
- Other information entered or uploaded by the customer.
Such information may include personal information belonging to the customer's customers, employees, contacts, users, or other individuals.
The customer is responsible for ensuring that it has the necessary rights, permissions, notices, consents, authorizations, and lawful basis required to provide such information to Xelqora and use it through Xelqora One.
Xelqora does not sell Customer Data.
Where Xelqora processes Customer Data on behalf of a customer, such processing will be performed for the purpose of providing, maintaining, securing, supporting, and operating the contracted services, subject to the applicable agreement and applicable law.
5. INFORMATION PROCESSED IN CONNECTION WITH BPO SERVICES
Where a customer separately engages Xelqora to provide BPO or operational services, Xelqora may process personal information as necessary to perform those services.
Depending on the scope of the engagement, this may include:
- Customer information;
- Contact information;
- Employee or workforce information;
- Transaction information;
- Operational records;
- Communications;
- Service-related information;
- Documents;
- Information required to perform assigned business processes; and
- Other information specified in the applicable agreement or statement of work.
The specific information processed will depend on the nature of the BPO services provided.
Customers engaging Xelqora for BPO services are responsible for ensuring that they have the necessary rights, permissions, notices, consents, authorizations, and lawful basis to provide relevant personal information to Xelqora.
Where Xelqora processes personal information on behalf of a BPO customer, processing will be performed in accordance with the applicable agreement, instructions, and applicable law.
6. INFORMATION SUBMITTED THROUGH OUR WEBSITE
Our website may provide several forms and communication channels.
Contact / Enquiry
We may collect:
- Name;
- Email;
- Phone;
- Company;
- Message; and
- Business requirements.
Consultation Requests
We may collect information necessary to understand your organization, requirements, services of interest, and preferred contact information.
Quote Requests
We may collect information relating to your organization, requested services, expected requirements or operational volume, and contact information.
Talent Network
We may collect:
- Name;
- Contact information;
- Professional experience;
- Role preferences;
- Skills;
- Employment-related information; and
- Other information voluntarily provided.
We use this information to respond to requests, evaluate potential business opportunities, provide consultations or quotations, communicate with prospective customers, or process talent-related enquiries.
7. HOW WE USE PERSONAL INFORMATION
Xelqora may use personal information to:
- Provide and administer Xelqora One;
- Create and manage accounts;
- Authenticate users;
- Manage organizations and user access;
- Provide CRM functionality;
- Provide BPO and operational services;
- Respond to enquiries;
- Provide consultations and quotations;
- Communicate with customers and prospective customers;
- Provide customer support;
- Process talent and recruitment enquiries;
- Maintain and improve our website and platform;
- Monitor and maintain platform security;
- Detect and prevent fraud, abuse, or unauthorized activity;
- Troubleshoot technical issues;
- Maintain business and operational records;
- Comply with legal and regulatory obligations; and
- Perform other purposes disclosed to you or agreed with the relevant customer.
We will not use personal information for purposes materially unrelated to the purpose for which it was collected unless permitted or required by applicable law or otherwise appropriately authorized.
8. LEGAL BASIS FOR PROCESSING
Depending on the circumstances and applicable law, Xelqora may process personal information based on:
- Consent or authorization;
- Performance of a contract or steps taken at your request before entering into a contract;
- Compliance with legal obligations;
- Legitimate business or operational purposes where permitted by applicable law; or
- Other lawful grounds available under applicable law.
Where consent is required, Xelqora will provide appropriate information regarding the purpose of processing and applicable means for withdrawing consent.
9. HOW WE SHARE INFORMATION
Xelqora may share personal information where reasonably necessary to operate our business and provide our services.
Service Providers
We may use third-party providers supporting services such as:
- Cloud infrastructure;
- Database services;
- Storage;
- Authentication;
- Communications;
- Email;
- Security;
- Analytics;
- Customer support; and
- Other technology or operational services.
Customer Organizations
Where Xelqora One is used by an organization, authorized users of that organization may access information according to the permissions and configuration established for that organization.
For BPO engagements, information may be accessed by authorized Xelqora personnel and customer personnel where necessary to perform the agreed services.
Legal and Regulatory Authorities
We may disclose information where required by applicable law, legal process, court order, governmental authority, or where reasonably necessary to protect the rights, safety, security, or property of Xelqora or others.
Business Transactions
Personal information may be disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.
Xelqora does not sell personal information or Customer Data to third parties.
10. MULTI-TENANT PLATFORM AND DATA ACCESS
Xelqora One is designed as a multi-tenant SaaS platform, meaning multiple organizations may use the platform within separate organizational environments.
Access to information is intended to be controlled according to the applicable organization, account, role, and permissions.
Customers are responsible for appropriately managing their users and access permissions.
Xelqora implements access controls intended to prevent unauthorized access to information belonging to other customers.
However, no technology system can be guaranteed to be completely secure or free from vulnerabilities.
11. DATA SECURITY
Xelqora takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the applicable service, these measures may include:
- Authentication controls;
- Role-based access controls;
- Data access restrictions;
- Security monitoring;
- Secure data transmission;
- Administrative controls; and
- Other safeguards appropriate to the nature of the information and services.
No internet-based service, electronic storage system, or method of transmission can be guaranteed to be completely secure.
Customers are also responsible for maintaining appropriate security practices for their users, devices, credentials, and systems.
12. DATA RETENTION
Xelqora retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the relevant services, satisfy contractual or legal obligations, resolve disputes, enforce agreements, maintain appropriate business records, or for other legitimate purposes permitted by applicable law.
Retention periods may depend on:
- The nature of the information;
- The purpose for which it was collected;
- The relationship between Xelqora and the relevant individual or organization;
- Contractual requirements;
- Legal and regulatory requirements; and
- Security or operational requirements.
For Customer Data processed through Xelqora One or in connection with BPO services, retention and deletion may also be governed by the applicable customer agreement, statement of work, or data-processing terms.
Where appropriate and technically feasible, information may be deleted, anonymized, or otherwise de-identified when it is no longer required.
13. DATA STORAGE AND THIRD-PARTY INFRASTRUCTURE
Xelqora may use third-party cloud, infrastructure, database, storage, authentication, communications, and other technology providers to operate Xelqora One, our website, and related services.
Information may therefore be processed or stored using infrastructure operated by such providers.
Xelqora seeks to use appropriate providers and reasonable safeguards for the services being delivered.
Specific infrastructure arrangements may vary over time as Xelqora evolves its technology architecture.
14. INTERNATIONAL DATA TRANSFERS
Xelqora may use service providers or infrastructure located outside India.
Where personal information is transferred or processed outside India, Xelqora will take measures required by applicable law and applicable contractual arrangements.
The requirements applicable to a particular transfer may depend on the nature of the information, the service provider, applicable law, and the relevant customer agreement.
15. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies or similar technologies necessary to:
- Operate the website;
- Maintain security;
- Remember preferences;
- Understand website usage; or
- Provide certain functionality.
Where applicable law requires consent for non-essential cookies or similar technologies, appropriate notice and consent mechanisms may be provided.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
16. AI-ASSISTED FEATURES
Xelqora One may include AI-assisted features designed to support business operations, analysis, workflow management, or other functionality.
AI-generated information may not always be accurate, complete, or appropriate for a particular purpose.
Users and customers are responsible for reviewing AI-assisted outputs before relying on them for important business, operational, financial, legal, or other decisions.
Xelqora will process information used by AI-assisted features in accordance with the applicable service, customer agreement, and applicable privacy and data-protection requirements.
17. YOUR PRIVACY RIGHTS
Subject to applicable law, individuals may have rights relating to their personal information, including rights to:
- Request information about processing;
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion where applicable;
- Withdraw consent where processing is based on consent;
- Raise concerns or complaints regarding processing; and
- Exercise other rights available under applicable law.
Where Xelqora processes Customer Data on behalf of a customer organization, privacy requests relating to that Customer Data may need to be directed to the relevant customer, depending on the parties' respective roles and applicable contractual arrangements.
18. CHILDREN'S PRIVACY
Xelqora's website and services are primarily intended for businesses, organizations, and working professionals.
We do not knowingly seek to collect personal information from children through our public website.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
19. THIRD-PARTY LINKS AND SERVICES
Our website or platform may contain links to or integrations with third-party websites, applications, or services.
Third-party services operate independently and may have their own privacy policies and terms.
Xelqora is not responsible for the privacy practices, security, content, or availability of third-party services outside our reasonable control.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Our services;
- Xelqora One;
- Technology;
- Business practices;
- Legal or regulatory requirements; or
- Data-processing practices.
When we update this Privacy Policy, we will revise the Last Updated date.
Where required by applicable law, we may provide additional notice of material changes.
21. PRIVACY QUESTIONS AND COMPLAINTS
If you have a question, concern, privacy request, or complaint regarding the processing of your personal information, please contact:
Xelqora Technologies Private Limited
Email: legal@xelqoratech.com
We will review and respond to privacy-related requests in accordance with applicable law and our contractual obligations.
Where required by applicable law, additional grievance or complaint mechanisms will be made available.
22. RELATIONSHIP WITH OTHER AGREEMENTS
This Privacy Policy applies to the processing of personal information described in this Policy.
Customers using Xelqora One or separately engaging Xelqora for BPO services may also be subject to separate agreements containing additional provisions concerning:
- Customer Data;
- Data processing;
- Security;
- Confidentiality;
- Data retention;
- Data deletion;
- International transfers; and
- Other customer-specific requirements.
Where a specific written agreement contains provisions that apply specifically to Customer Data, those provisions will govern to the extent of any conflict with this Privacy Policy.
23. CONTACT US
For privacy-related questions or requests:
Xelqora Technologies Private Limited
Email: legal@xelqoratech.com