CRM
Manage clients, contacts, leads, opportunities and projects in one connected customer workspace.
Xelqora One — Customer Operations Platform
Xelqora One — Customer operations in one connected platform
Bring customer relationship management, support work, knowledge, workflows, analytics and reporting into one workspace built for the day-to-day operation.
One connected workspace
Manage the customer operation without disconnected systems
Xelqora One gives customer and operations teams a shared view of customer records, support work, team activity, knowledge and performance. It helps businesses replace fragmented handoffs and reporting with a more visible, structured way to manage work.
Help Desk & Customer Support
Keep tickets and support work visible, organised and accountable from intake through resolution.
Omnichannel Communication
Coordinate customer interactions across supported channels with consistent routing, prioritisation and handoffs.
Workflow & Automation
Use rules, escalations and structured handoffs to reduce repetitive steps and keep work moving.
Knowledge Base
Keep SOPs, FAQs, articles and client documentation searchable in a central knowledge workspace.
Analytics & Reporting
Review customer activity, operational trends, forecasts and performance through dashboards and reports.
AI-Assisted Operations
Support decisions with AI-assisted recommendations, analytics, insights, knowledge and workflow assistance, with people retaining oversight.
Customer, Team & Work Management
Give managers visibility into customers, team activity, workload and active operational work from one workspace.
Data Import & Operational Visibility
Bring supported client, contact, lead, ticket and task records into the platform with validation and review.
Inside Xelqora One
Operational visibility from customer records to reporting
See how CRM, team operations, AI-assisted insight, analytics, reporting, knowledge and data import come together in a sample Xelqora One workspace.
Sample Xelqora One workspace
One platform. Complete operational visibility.
Xelqora One brings CRM, operations, analytics, AI, reporting, knowledge management and data import into one connected workspace.
See your operation at a glance
Monitor team performance, ticket queues, activity and AI-assisted recommendations from a single workspace.
CRM
Customer relationships, organized.
Manage clients, contacts, leads, opportunities and projects from one connected CRM workspace.
Operations
Operations visibility in real time.
Understand team availability, workload and active work items so managers can make faster operational decisions.
AI
AI that supports better decisions.
Track AI interactions, adoption, recommendations and measurable impact across the workspace — with people retaining oversight of every customer-facing decision.
Analytics
Turn operational data into insight.
Monitor trends, customer activity, forecasts and operational performance through a centralized analytics workspace.
Reports
Reporting built for operations.
Access operational, SLA, revenue and agent performance reporting with exportable reports and AI-assisted insights.
Knowledge Base
Knowledge when your team needs it.
Keep SOPs, FAQs, articles and client documentation searchable and accessible through a centralized knowledge base.
Import Centre
Bring your existing data with you.
Import clients, contacts, leads, tickets and tasks in bulk, with validation and duplicate checks before anything is written.
Platform and managed operations
Use the platform, extend your team, or combine both
Xelqora One can support your own customer operations team, or it can work alongside Xelqora's managed BPO services. When combined, the platform provides the shared workspace and operational visibility while trained specialists handle agreed support and business processes.
Explore managed BPO servicesSee Xelqora One in the context of your operation
Tell us what you manage today, where work becomes disconnected, and what your team needs to see more clearly.