One platform. Expert teams. Complete customer operations.
Xelqora combines Xelqora One, our enterprise customer operations platform, with experienced BPO teams who run it for you. Improve customer experience, streamline operations, and scale efficiently — with software, managed services, or both.
Software companies give you tools. BPOs give you people. We give you an operation.
Xelqora brings the platform, the teams, and the operating discipline together — so accountability for customer outcomes sits in one place instead of being split between vendors.
Enterprise Platform
Xelqora One gives your teams a single system for CRM, omnichannel conversations, knowledge, and reporting — instead of a patchwork of disconnected tools.
Experienced Teams
Trained specialists operate the platform on your behalf, so you gain capacity without spending months building an internal support organisation.
AI-Powered Operations
AI assists agents with drafting, summarising, and surfacing answers — shortening handle times while people stay accountable for every customer outcome.
Proven Processes
Documented workflows, quality frameworks, and SLA governance are built into every engagement from transition through steady-state delivery.
Ongoing Optimisation
Weekly operational reviews and quarterly business reviews turn performance data into concrete improvements to cost, quality, and customer experience.
Flexible Engagement
Start with software, start with services, or combine both. Your commercial model follows your operation rather than a fixed vendor package.
Xelqora One — enterprise customer operations in a single system
Everything a customer operation needs to run day to day: the customer record, the conversations, the knowledge, the automation, and the numbers leadership asks for.
CRM
One customer record across every team, so agents open a conversation already knowing the history behind it.
Omnichannel Operations
Voice, email, chat, and social handled in a single queue with consistent routing and prioritisation rules.
AI Assistant
Drafting, summarising, and answer suggestions that help agents respond faster without losing accuracy.
Knowledge Base
Governed articles and internal guidance that keep answers consistent as teams and products change.
Analytics
Operational visibility into volumes, resolution times, and quality trends — available to your team, not just ours.
Reports
Scheduled and on-demand reporting aligned to the SLAs and metrics your business already tracks.
Billing
Transparent usage and service billing so operating cost stays predictable and easy to reconcile.
Workflow Automation
Rules, escalations, and handoffs that remove repetitive manual steps from everyday operations.
Administration
Central control over users, roles, permissions, and configuration as your operation grows.
One platform. Complete operational visibility.
Xelqora One brings CRM, operations, analytics, AI, reporting, knowledge management and data import into one connected workspace.
See your operation at a glance
Monitor team performance, ticket queues, activity and AI-assisted recommendations from a single workspace.
Customer relationships, organized.
Manage clients, contacts, leads, opportunities and projects from one connected CRM workspace.
Operations visibility in real time.
Understand team availability, workload and active work items so managers can make faster operational decisions.
AI that supports better decisions.
Track AI interactions, adoption, recommendations and measurable impact across the workspace — with people retaining oversight of every customer-facing decision.
Turn operational data into insight.
Monitor trends, customer activity, forecasts and operational performance through a centralized analytics workspace.
Reporting built for operations.
Access operational, SLA, revenue and agent performance reporting with exportable reports and AI-assisted insights.
Knowledge when your team needs it.
Keep SOPs, FAQs, articles and client documentation searchable and accessible through a centralized knowledge base.
Bring your existing data with you.
Import clients, contacts, leads, tickets and tasks in bulk, with validation and duplicate checks before anything is written.
Expert teams running your operations on Xelqora One
Our managed services are delivered on the same platform we build — so process, tooling, and reporting are aligned from day one rather than stitched together later.
Customer Operations
Front-line teams that protect satisfaction and retention.
Customer Support
Trained agents who represent your brand across voice and written channels, working to your tone and quality standards.
Technical Support
Tiered troubleshooting and escalation management that keeps customers productive and reduces repeat contacts.
Help Desk
Internal and external service-desk coverage with clear ownership, prioritisation, and resolution tracking.
Business Operations
Back-office execution that keeps the business running.
Back Office
Claims, orders, verifications, and administrative workflows processed against agreed accuracy and turnaround targets.
Data Processing
Entry, cleansing, enrichment, and validation that give your reporting and decisions a dependable foundation.
Virtual Assistance
Dedicated assistants for scheduling, research, and coordination so your senior people stay on higher-value work.
Digital Engagement
Responsive digital coverage where customers already are.
Live Chat
Real-time coverage that shortens response times and supports conversion across your digital surfaces.
Email Support
Structured queue management and quality review that keep written responses accurate and on-brand.
Omnichannel Support
One conversation history across channels, so customers never repeat themselves when they switch.
Domain expertise across regulated and high-velocity sectors
AI that supports your people — not a replacement for them
Every AI capability in Xelqora One is designed to remove effort from repetitive work and give specialists better context. Judgement, escalation, and customer relationships stay with your team.
AI Assistant
Handles routine questions and gathers context before a conversation reaches an agent, so people start further ahead.
AI Copilot
Sits beside the agent during live work — drafting replies, summarising threads, and suggesting next steps.
AI Recommendations
Surfaces the most relevant knowledge article, macro, or resolution path based on the case in front of the agent.
AI Insights
Identifies recurring contact drivers and quality patterns so you can fix root causes instead of absorbing volume.
Workflow Assistance
Automates repetitive steps — tagging, routing, follow-ups — and hands the judgement calls back to your team.
Built for organisations that answer to auditors
Access control and data separation are part of the platform architecture, so the controls your risk and compliance teams ask about are answered by design.
Multi-Tenant Architecture
Your data is logically isolated from every other organisation on the platform, by design rather than by configuration.
Role-Based Access Control
People see only what their role requires, with permissions that are easy to review and adjust as teams change.
Row Level Security
Access rules are enforced at the data layer, so restrictions hold regardless of how a record is requested.
Audit Logs
A traceable record of who accessed or changed what — supporting internal reviews and customer assurance requests.
Secure AI Governance
Clear boundaries on how AI features use your data, with human oversight retained on customer-facing decisions.
A transparent, four-step engagement model
Discover
We assess your workflows, volumes, and success metrics to determine the right mix of platform and managed services.
Design
A tailored operating model is prepared — platform configuration, SLAs, quality framework, and governance cadence.
Deploy
Xelqora One is configured and teams are onboarded through a structured transition and knowledge-transfer plan.
Optimise
Continuous improvement driven by live reporting, weekly operational reviews, and quarterly business reviews.
Software, services, or the complete operation
Tell us how your customer operations run today and we will show you exactly where Xelqora One and our managed teams would fit.